FAQ

Frequently asked questions

How fast is shipping?

Free, and fast — your feeder ships from our U.S. warehouse and arrives in 1–3 business days with tracking.

What if the power goes out?

PurrFeast runs on dual power — plug-in plus battery backup — so meals keep coming even during an outage.

Do I have to use the app?

No. You can schedule meals right on the feeder's buttons. The Wi-Fi app (2.4GHz) just lets you feed and adjust from your phone, anywhere.

What food size works?

Dry kibble roughly 2–12mm. The anti-clog design keeps it dispensing smoothly.

How many meals can I schedule?

Up to 10 meals per day, with adjustable portions for each one.

How big is the hopper?

About 3.5L — that's roughly 12 days of meals for a cat, depending on portion size.

Is it easy to clean?

Yes. The stainless bowl lifts out and is dishwasher-safe, and the hopper twists apart for quick cleaning.

What's your guarantee?

A 30-Day Happy-Cat Guarantee. Not happy? Email us for a refund or replacement — simple as that.

Still have a question?

Email hello@getpurrfeast.com — we reply within 24 hours.